Privacy Policy
Updated 16/12/25
IB GROUP ("we", "us" or "our") respects your right to privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, hold, use and disclose personal information through our businesses, services and website.
We collect personal information that is reasonably necessary for our business activities. This may include your name, contact details, identification information, information relevant to services we provide, claims or service-related information, and financial details where required. We may also collect limited technical information when you interact with our website, such as IP address, browser information and details submitted through online forms.
Personal information is collected when you contact us, submit an enquiry or request services, complete online forms, engage with one of our businesses, or otherwise interact with us by phone, email, online or in person. In some circumstances, we may also collect personal information from third parties such as service providers, partners, insurers, professional advisers or other organisations where permitted by law.
We use personal information to provide and administer our services, respond to enquiries, manage business relationships, communicate with you, comply with legal and regulatory obligations, and improve our services. If certain personal information is not provided, we may be unable to provide our services effectively.
We may disclose personal information where necessary to perform our services or where required or permitted by law. This may include disclosure to affiliated businesses within IB Group, professional advisers, service providers, IT and data storage providers, and government or regulatory authorities. We take reasonable steps to ensure that personal information disclosed to third parties is handled in accordance with applicable privacy laws.
We may use personal information to contact you about services, events or opportunities that may be of interest to you. You may opt out of receiving such communications at any time by contacting us.
Our website may use cookies and analytics tools to improve functionality and understand how visitors use the site. This information does not usually identify you personally and can be controlled through your browser settings.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information is stored securely and retained only for as long as necessary for business or legal purposes.
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date. Requests should be made using the contact details below.
In some circumstances, personal information may be disclosed to overseas recipients, such as international partners or service providers. Where this occurs, we take reasonable steps to ensure the information is appropriately protected.
This Privacy Policy may be updated from time to time. The current version will be published on our website.
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us at:
IB GROUP
Email: info@ibgroup.au
Phone: (02) 9221 3333